Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Yodel with tracking and drop-off without signature. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Our Promise to you!
At Beer and Gifts Direct we love happy customers. If you, or your gift recipient, are not 100% happy with your order we guarantee that we will immediately put it right for you, refunding or replacing as appropriate.
Please contact us immediately at firstname.lastname@example.org and we will get straight back to you.
Your total satisfaction is our goal!
Delivery Information & Charges
All orders received before 2pm are dispatched the same working day. Orders are delivered Monday to Friday.
Parcels ordered on the day before a public or bank holiday will be delivered on the next working day after the holiday. All deliveries are made by Parcelforce.
Deliveries will arrive between 9.00am and 6.00pm. All parcels will require a signature on delivery. In the event of no-one being at the delivery address please put special instructions in the box prvided when you place the order so arrangements can be made if you are not able to sign for the parcel, e.g leave with a neighbour.
Please note we do not deliver to PO box numbers.
We will do our utmost to make sure that all orders are fulfilled and delivered within the time frame specified but should events outside our control prevent this we will contact you by e-mail and arrange alternatives.
Delivery on the next working day is provided everywhere in the mainland United Kingdom (except on the Channel Islands and on certain Scottish offshore islands).